7 weeks and the financial hiccup - update

Not too much to say today, bubs are both at around 7 weeks today.

However there has been a financial hiccup and I hope it can be rectified as soon as possible. I'm one of these people that always pays bills on time or earlier, so I feel a bit uneasy about the mix up.

This is what happened, last Tuesday I made my 6 week payment. A week passes and I don't hear whether the payment has been received, so I thought I would follow up with an email.  I received a response very quickly telling me that I had paid it into their old account and that account has now been closed.

So as you can imagine, I'm a tad stressed.

I am partly to blame as they did note that their account details had changed in their 6 week email to me,  but it was towards the end and I didn't pay any attention as it appeared stock standard wording, plus I'd already set them up as a regular payee. Though I am not sure why they wouldn't keep their old account open during a transition period.

So I logged into my Internet banking and the funds have not bounced back, so I have called and spoken to a few people at the bank and have been advised that I need to call back tomorrow when the 'International Team' is working. I'm worried that it will be a painful process to chase up the money and get it sent to the right account.

Hopefully this update will help prevent others from making the same mistake.

Adrian

Update 25th July 
Spoke to a number of people in the bank and they had sent me a secure email telling me the money had bounced (you think they would call for a large some of money- but then again if 5 days had passed they would have reconverted the funds and I would have lost out $1000) see below.

I have given them the correct details and the funds should be reissued in the next few days.

Phew!

Dear Sir/Madam,

We refer to your instruction to remit an International Payment for INR 536,968.18 on 18/07/2012, in favour of SCI HEALTHCARE VISHAL DUTT GOUR, which was sent under our reference xxxxxxx

The overseas bank is unable to make the payment in terms of your instructions and they have cancelled it, returning the funds to us (less their charges) as "UNABLE TO APPLY - 'BENEFICIARY ACCOUNT CLOSED".

We are presently holding the sum of -- INR 536,468.18 and seek you instructions for disposal.

If you would like to provide us with new information, we will send a new payment

Please confirm the amount for which you would like the payment to be resent

Original amount- INR 536,968.18.

(Please provide authority to debit your account with INR 500.00 being the difference amount)

Or

Returned amount- INR 536468.18

*** PLEASE NOTE: If no confirmation is received concerning the amount that needs to be re-effected, we will re-effect the payment for the returned amount ***

If you instruct us to return the funds to your ANZ account, we will convert at the current day's prevailing exchange rate.

If we do not receive your response by close of business 27/07/2012, we will credit your account using the current day's prevailing exchange rate.

As per current prevailing exchange rate the loss is AUD 950.00 

If you have any questions, you can make an enquiry via Secure Mail. Simply select Contact Us from the left-hand navigation menu of ANZ Internet Banking and choose International Enquiries.

We look forward to your reply.
Note: If you would like to receive a text message to notify you that we have sent a Securemail, please log on to Internet Banking and add your mobile number under 'Change Personal Address / Contact Details' in the 'Update Details' tab. If you require assistance please call 131314

For
The Manager
Customer Enquiry Unit
Payment & Cash Operations
ANZ REF: ROF9888895/SK